Returns & Refunds Policy

30-Day Satisfaction Guarantee

At Veral, your satisfaction matters to us.

Our standard satisfaction guarantee lasts 30 days from the date of delivery.

If you're not satisfied with your purchase, please contact us within this period at contact@veralpro.com.

If you're experiencing a problem with your product, please include a short video clearly showing the issue so our team can better understand and review your request.

Once your request has been reviewed, we'll let you know whether your refund has been approved, in accordance with the conditions below.

These voluntary return conditions do not affect your statutory consumer rights.

Return Eligibility

To qualify for a standard return under our voluntary policy, your item must:

• Be unused and in the same condition as when you received it.

• Be returned in its original packaging.

• Be accompanied by a receipt or proof of purchase.

Please contact our customer support team before returning an item so we can provide the appropriate instructions.

Do not send your purchase directly to the manufacturer.

Non-Returnable Items

Certain types of products cannot be returned under our voluntary return policy.

These may include:

• Perishable goods, such as food, flowers, newspapers and magazines.

• Certain intimate, hygiene or personal care products.

• Hazardous materials, flammable liquids or gases.

• Gift cards.

• Downloadable software.

• Certain health and personal care items, where an applicable legal exception permits this restriction.

Any restrictions on returns apply only to the extent permitted by applicable consumer protection laws.

Partial Refunds

In certain circumstances, partial refunds may be granted.

These situations may include:

• Books showing obvious signs of use.

• Opened CDs, DVDs, software, video games, audio tapes or vinyl records.

• Items that are damaged, missing parts or no longer in their original condition for reasons unrelated to an error on our part.

• Items returned more than 30 days after delivery, where we agree to accept a late return.

Any deductions will be applied only where permitted by applicable law.

Refund Processing

Once we receive and inspect your returned item, we'll send you an email confirming its arrival.

We'll also notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider. Any legally required refund deadlines will be respected.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

1. Check your bank account again.

2. Contact your card issuer, as it may take some time for the refund to appear.

3. Contact your bank to check whether the refund is still being processed.

If you've completed these steps and still haven't received your refund, please contact us at contact@veralpro.com.

Sale and Promotional Items

Under our standard voluntary return policy, refunds may be restricted to regularly priced items.

Items purchased during sales or promotional offers may be excluded from voluntary refunds.

This restriction does not affect your statutory consumer rights or any additional refund guarantee expressly offered with a product.

Exchanges

We replace items that arrive defective or damaged, in accordance with applicable law.

If you need to exchange your item for the same product, please email us at contact@veralpro.com.

Our team will review your request and provide further instructions.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit equal to the eligible value of the returned item.

Once the return has been received and approved, a gift voucher will be issued.

If the item wasn't marked as a gift at the time of purchase, or if the purchaser had the order delivered to themselves before giving it to you, any approved refund will be issued to the original purchaser.

Return Shipping

Unless otherwise stated or required by law, customers are responsible for return shipping costs.

Where we arrange return shipping on your behalf, the applicable cost may be deducted from your refund, provided this has been disclosed and the deduction is legally permitted.

If an item is faulty, damaged or not as described, any applicable statutory rights regarding return shipping costs will be respected.

Delivery times for replacement products may vary depending on your location.

For higher-value returns, we recommend using a tracked or insured shipping service.

We cannot guarantee receipt of items sent without tracking.

Additional Consumer Rights — United Kingdom

If you're purchasing from the United Kingdom, you may have additional rights under UK consumer protection law.

For most eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.

After notifying us of your decision to cancel, you generally have a further 14 days to return the goods.

Where cancellation rights apply, refunds will be processed within the legally required timeframe, including the applicable 14-day refund period after we receive the returned goods or acceptable evidence that they have been sent back.

Certain legal exceptions may apply, including to qualifying sealed goods that cannot be returned for health or hygiene reasons once unsealed.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

Your Statutory Rights

Nothing in this Returns & Refunds Policy excludes, restricts or replaces any consumer rights or remedies that cannot legally be waived.

These rights apply regardless of whether an item was purchased at full price or during a promotional offer.

Contact Us

If you have any questions about returns, refunds or exchanges, our customer support team is here to help.

Email: contact@veralpro.com

Website: https://veralpro.com